How can we be of service?
At DFT Express, we’re committed to providing fast, reliable, and hassle-free service. If you have any questions, you’re in the right place! Below, you’ll find answers to common queries about our services, deliveries, and more.
Help Centre
We strive to ensure timely and efficient deliveries. Our standard delivery times are:
- Same-day delivery
- Next-day delivery
- Standard delivery
If you need urgent shipping, please contact us to check if express options are available in your area.
Delayed or Missing Orders
If your order has not arrived within the expected timeframe, we recommend checking the tracking details first. Delays can sometimes occur due to unforeseen circumstances, such as weather conditions or high demand. If your package appears to be lost or significantly delayed, please contact our support team, and we will investigate the issue promptly.
Changing or Cancelling an Order
If you need to modify or cancel your order, please contact us as soon as possible. Changes can typically be made within [X] hours of placing the order. After this period, your order may already be in transit, making modifications more challenging. However, we will do our best to accommodate your request.
Contacting Customer Support
Our team is always ready to assist you with any concerns. You can reach us through our telephone number and email.
Need Further Assistance?
If your question hasn’t been answered here, don’t worry! Our customer support team is available to provide the help you need. We’re dedicated to ensuring your experience with DFT Express is smooth, efficient, and stress-free.